Shipping policy

At Off-Grid AI, we’re committed to providing a smooth, transparent order fulfillment and shipping experience. Please read this policy carefully so you know what to expect when shopping with us.

Order Processing & Fulfillment

  • When your order is placed, we typically require 1–5 business days to process and fulfill your order before it ships.

  • Fulfillment time does not include shipping transit time — so your total delivery time will be fulfillment time + carrier transit time.

  • Business days are Monday through Friday, excluding recognized holidays.

Shipping & Transit Times

  • Once an order has been fulfilled (picked, packed, and handed to the carrier), transit time begins based on the shipping option you selected at checkout.

  • Shipping estimates shown at checkout apply after your order leaves our facility.

Freight & Oversized Orders

Certain large or heavy items may require freight shipping (LTL) instead of standard parcel carriers:

  • Any individual product over a certain weight threshold or bulk order may ship via freight.

  • Freight shipments include a freight deposit at checkout; this is a partial charge and not the final freight cost.

  • Once we receive the exact freight quote from the carrier, we will invoice you for any remaining balance before shipping the order.

  • Freight pricing varies depending on accessorial needs (e.g., residential delivery, liftgate service) and may require someone to be present for delivery.

Free Shipping Offers

  • From time to time, Off-Grid AI may run free shipping promotions.

  • Free shipping may be limited to certain order sizes, weights, or delivery zones.

  • Free shipping does not apply to oversized or freight-required orders unless otherwise stated in the promotion.

Shipping Locations & Restrictions

  • Unless otherwise noted, we currently ship within the United States only.

  • International shipping is not available at this time.

  • Transit times and carrier availability may vary based on your location and chosen shipping method.

Carrier Options & Tracking

  • Once your order ships, you will receive tracking information via email.

  • Tracking allows you to follow your shipment on the carrier’s website and know when to expect delivery.

Delays & External Factors

  • Weather events, peak holiday seasons, carrier delays, and unforeseen supply chain issues can affect both fulfillment and delivery times.

  • These situations may extend delivery timelines and are outside our direct control.

Questions or Support

If you have questions about your order, fulfillment status, shipping options, or anything else related to delivery, our support team is here to help — just reach out via our Contact Us page.

Thank you for choosing Off-Grid AI — we appreciate your trust and strive to make your experience reliable from checkout to delivery.